Privacy Policy

Effective Date: January 1, 2025

1. Introduction

SymTec (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our services, including our website, communications (SMS, phone, email, Microsoft Teams), and IT support offerings. By engaging in our services, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Identifiers: Your name, address, phone number, email address, and other contact details.
  • Technical Data: We collect various technical information to effectively deliver our IT services, including:
    • Device Details: Information about the devices you use, such as hardware model, operating system, and unique identifiers.
    • Network Information: Your IP address, internet service provider, and network configuration details.
    • Usage Patterns: Data on how you interact with our services, including pages visited, features used, and session durations.
    • Communication Records: Logs of communication with us, such as emails, phone calls, SMS messages, and Microsoft Teams interactions.
  • Location Data: Approximate location information derived from your IP address or device settings.
  • Service Data: Information related to your IT support requests, service history, and communications with us.
  • Usage Data: Details about your interactions with our services, such as page visits, links clicked, and features used.

3. How We Collect Information

We gather information through various methods, including:

  • Direct Collection: When you provide information via forms, emails, phone calls, SMS messages, Microsoft Teams interactions, or during service engagements.
  • Automated Technologies: Through cookies and similar tracking technologies on our website.
  • Third-Party Sources: From partners or service providers who assist us in delivering our services.

4. Use of Your Information

We utilize the collected information to:

  • Provide and manage our IT services and support.
  • Communicate with you regarding service updates, promotions, and relevant information through SMS, phone calls, emails, and Microsoft Teams messages.
  • Improve our services, website functionality, and user experience.
  • Comply with legal obligations and protect our rights.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. However, we may share your information with:

  • Service Providers: Trusted third parties who assist in delivering our services, under strict confidentiality agreements.
  • Legal Obligations: Authorities or entities when required by law, regulation, or legal process.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Your Privacy Rights

Depending on your jurisdiction, you may have rights regarding your personal information, such as:

  • Accessing the data we hold about you.
  • Requesting corrections or updates to your information.
  • Opting out of certain data processing activities.
  • Requesting deletion of your data.

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website performance. You can manage your cookie preferences through your browser settings.

9. Opt-Out Instructions for Communications

You may opt out of receiving communications from us at any time by:

  • SMS Messages: Replying “STOP” to any received message.
  • Emails: Clicking the “unsubscribe” link in any promotional email.
  • Phone Calls: Informing the caller that you wish to opt out.
  • Microsoft Teams Messages: Replying with “STOP” or adjusting your Teams settings to block messages.

Upon receiving your opt-out request, we will promptly remove you from our communication lists.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Address: 101 E Nichols Canyon Rd Ste A-4, Cedar City, UT 84721
  • Email: support@symtec.com
  • Phone: (435) 817-9471