FAQ & Blog

Stay tuned to our blog for the latest insights, tips, and best practices to keep your business protected!

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Frequently Asked Questions

We do not do long term contracts, and after the initial 12 months all services are month to month. We have a strong team of 16 members and established processes to Document your site, match tech abilities to your need, and established service level expectations based on impact and urgency.

We make ourselves available on chat support for immediate assistance during business hours. We have a 24/7 support phone line, and the ability to submit tickets from your desktop, email, and cell phone by SMS.

We have many clients across the country. We understand the remote nature of business, as well as have clients with multiple locations in various states. Most of our services can be provided remotely or with occasional scheduled visits to you.

We can support businesses with as few as 10 and as many as 1000 devices. We can provide both full service solutions or supplemental/joint service solutions. We very much enjoy working with your current staff, team, and even other providers to help complete the entire picture you need for your business IT needs.

Setting up our monitoring and remote access to each computer is roughly a 5 minute disruption per user. Site documentation, security reviews, device updates, and password changes can take a little longer but can all be done with little or no additional downtime to your business. Users will receive emails that teach them how to get the most out of our services over the first 2 weeks of services that take about 60 seconds each day to review.

Most companies actually save money, managed IT services scales perfectly to your exact need, so you are not paying for support time you don’t need. Expertise from working with hundreds of clients also enables us to recommend the right solutions that works well for other clients, and keeps our techs up to date with the latest IT changes and solutions. Our team consists of varying levels of technicians which means you do not have to hire the highest level of help for common issues, but you always have access to the top techs when issues require escalation.

  • Concerned about cybersecurity risks
  • IT is hard to manage and seems to always accumulate unpredicted costs
  • Frustrated by outages and downtime
  • Slow systems cause frustrated employees and low efficiencies

A managed service provider (MSP) provides end-to-end IT services. With an MSP partner, your entire IT environment is handled from one trusted resource.

Big changes like a full transition can be daunting… Communication is Key! Your success is dependent upon a smooth process, which is why we dedicate a team of knowledgeable technicians to the transition. We build a structured process along with the main contact from your team to eliminate the burden from your shoulders.

  • Information Gathering
  • Agreed upon plan
  • Execute Plan
  • Follow up

Blog Categories

Microsoft 365

Cybersecurity

IT Improvements

Power of Values

All Blog Posts

How Microsoft 365 Prevents IT Communication Gaps and Data Loss Risks

What happens when a key employee leaves and takes critical data with them?  We’ll dive [...]

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IT Communication Pains: Why You’re Not Getting What You Expect

Does your IT service delivery feel like playing the old telephone game? You know the [...]

17
Sep
Confident IT decisions: Are you making the right choice?

With the constant influx of new technologies, services, and solutions, how can you be sure [...]

12
Aug
How Outdated Technology is Costing Your Organization Money

In the ever-evolving world of business, staying ahead of the curve is crucial for maintaining [...]

25
Jul
Transitioning to new IT: The best and worst outcomes

At SymTec, we’re constantly evolving to meet our clients’ needs. Recently, we’ve onboarded several new [...]

16
Jul
Delivering on Promises: The Integrity Advantage

SymTec was built from the ground up. We started with a green polo shirt featuring [...]

08
Jul
Navigating change and progress: Our Traction EOS implementation

Implementing the Traction Entrepreneurial Operating System (EOS) with our team yielded surprisingly positive results. Though [...]

01
Jul
How I Saved $24K a Year by Creating My Own SDR Training Program with ChatGPT

In the competitive world of sales, having a top-notch Sales Development Representative (SDR) training program [...]

21
Jun
Understanding the True Cost of IT Support: Balancing Quality and Budget 

When it comes to making purchasing decisions, price is often at the forefront of our [...]

14
Jun
Business IT Strategy Creation Guide

Security scanning and evaluation tools play a crucial role in assessing a business’s need for [...]

07
Jun