Terms of Use

Effective Date:1/1/2025

1. Introduction

Welcome to SymTec LLC (“Company”, “we”, “our”, “us”). These Terms & Conditions govern your use of our services, including but not limited to SMS communications, website interactions, and customer support inquiries.

2. Messaging Service Terms

By opting in to receive messages from SymTec LLC, you agree to the following terms:

  • You consent to receive notifications, support requests, and other operational messages from SymTec LLC.
  • Message frequency may vary based on service updates, customer support needs, and operational requirements.
  • Msg & data rates may apply as per your mobile carrier’s policies.
  • Standard message and data rates may apply as per your mobile carrier’s policies.
  • You can reply HELP for assistance or contact us at https://www.symtec.com/contact/ or call 435-572-4676.
  • To unsubscribe, reply STOP at any time.

3. User Responsibilities

  • You confirm that you are the authorized owner of the mobile number provided.
  • You agree not to use our messaging services for unlawful or abusive purposes.
  • You are responsible for any carrier charges incurred due to messaging services.

4. Opt-Out & Support

You can opt out of receiving messages at any time by replying STOP. Upon doing so, you will no longer receive further messages from us unless you re-enroll. If you need assistance, reply HELP or contact https://www.symtec.com/contact/ or call 435-572-4676.

5. Privacy & Data Usage

We value your privacy. Information collected through our messaging services is subject to our Privacy Policy https://www.symtec.com/privacy-policy/. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Liability & Disclaimers

  • SymTec LLC is not responsible for delays or failures in message delivery caused by mobile carriers or other factors outside our control.
  • We do not guarantee uninterrupted access to our messaging services.

7. Message Examples

  • “Hello [Customer Name], regarding your IT issue, please restart your device and let us know if the problem persists. Need further help? Reply to this message.”
  • “Reminder: Your IT support appointment is scheduled for [Date] at [Time]. Please be available at the provided location. Reply YES to confirm or NO to reschedule.”

8. Modifications to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of our services after changes signifies acceptance of the revised terms.

9. Contact Information

If you have any questions about these Terms & Conditions, please contact us at https://www.symtec.com/contact/ or call 435-572-4676 or visit our website at www.symtec.com.