Remote Help
Effective November 14, 2023. These Service Descriptions supersede and replace all prior versions.
Schedule of Services
SUPPORT PACKAGES
For all service plans, the services provided are based on services included in your service order. Service offerings may change over time, and new services are not included unless you update your service offering with a new service order to include the new services.
Right Size IT: The Provider is actively aware of your systems, users, and needs. Services are paid upfront with a combination of monthly proactive hours, and refillable blocks of hours to be used to keep systems up and running.
Managed Services: The Provider works directly with each user to free up your time and keep your systems and employees running well. Unlimited or capped billing options are available. Cost is based on system complexity, geographic location, and severity of downtime to your business. Project work to change your environment is not included and billed separately.
Premium Managed Services – This is for businesses with a high-cost of downtime and who are looking for maximum uptime and performance. The Provider meets regularly with your team to plan all processes carefully and proactively address risks. Support of your current environment receives unlimited support, changes to environment may require project fees.
Co-Managed Services (AKA “Joint-Managed services”): The Provider works with your existing IT team to supplement the existing support needs. These services are customized to include the individual services outlined in the service order and will vary from business to business based on the supplemental needs of your team.
IT Support Services
The services to be performed for the Client by the Provider are set forth in the order. Additional services may be added only by entering into a new order which includes those services.
Support for Current Environment: The Provider will track known problems, and user submitted requests. Technicians will resolve issues based on age and priority to meet Client expectations on resolution time. Support may include servers, workstations, network equipment, printer access and compatibility, general software applications, and line of business applications.
Endpoint Management: The Provider will support server(s) and workstations. Hardware support is included if a manufacturer warranty is in place. Without a warranty all hardware support is a project.
Network Management: The Provider will support network equipment including support of routers, switches, and Wi-Fi access points. This includes maintaining access for all users to local data as permissions allow, and access to internet connectivity. Additionally, the Provider will manage ports, adjust to accommodate approved 3rd party needs, and protect from known security threats.
Printer Access and Compatibility: The Provider will install drivers for printers compatible with the operating system version, ensure the printer is shared, networked properly, and help with software-related support. Print management tools (example: PrinterLogic) may also be deployed at the Provider’s discretion or by Client purchase in a service order from the Provider to manage printer access, drivers, sharing, and compatibility of printing. The Provider does not support printer hardware or complete maintenance items. A 3rd party should be hired for these needs.
General Software Application Support: The Provider will maintain common software systems including Windows supported operating systems, actively supported Microsoft products, Adobe products, system drivers for hardware peripherals, internet connectivity, and other common software support needs.
Line of Business Applications Support: The Provider requires that the Client maintain a support agreement with the software vendor for software applications that are purchased. The Provider will work with the vendors’ support personnel in order to resolve your teams’ needs. Support is limited to assistance received from the vendor and is a best effort service.
Microsoft 365 Support and License Management: All support for Microsoft products is subject to the support terms of the service order. The Provider will support the Microsoft products to ensure user functionality. When Microsoft products are purchased from the Provider; The Provider is able to manage the license needs of the Client. Licenses are subject to the terms on the service order and all new license requests must be made via a license approval form or new service order.
New User Setup, Offboarding Users: The Provider will follow established onboarding and offboarding processes when requests are received for new employees or removal of existing employees. These will be completed promptly or at the requested time to prevent unwanted access to your environment. Details setup with custom onboarding and offboarding procedures.
Workstation Setup (Replacement of existing system): The Provider will set up new workstations that replace a workstation currently in use included in your service plan. Unlimited support plans will include this small project included in monthly billing rates only if the same computer from the employee that receives the new computer is removed from the site permanently. Any systems being moved to a new user will make the full setup and move of all systems billable as a separate project.
Backup verification: The Provider will directly check your backup, or via software verify that backups complete successfully and are viable to access your data and restore system functionality in case of disaster. Repair of any detected problem will be subject to your service agreement.
Alert Remediation Dedicated support hours towards maintenance items identified by MDR and SymTec monitoring agent.
IT Best Practices: Provider commits to protecting your business through best IT practices and preparation for potential risks. This service helps to keep you safe through best practices including password management, firmware updates, and keeping our team up to date on industry expectations and security practices. Standardization of workstations, servers, network equipment. Documentation of all support needs, and systems.
On-site Support: Upon request and subject to the limitations identified in the Order for Services that are within the scope of this Service Attachment, the Provider will also deliver support Services on-site at your location during normal business hours. For on-site support that is not included in the Order, Client will pay the Provider’s then-prevailing hourly rate.
Live Helpdesk: Direct access to SymTec technicians during business hours. Calls and Chat options are both answered live and receive immediate assistance. This solution is intended to minimize user downtime, or inefficiencies so they can quickly resume their responsibilities. Depending on the complexity of the issue it may need to be scheduled for a specialist and addressed based on SLA response standards.
Remote Support: The Provider will provide help desk support via chat, e-mail, and phone. The Provider has the ability to remotely control desktops to support employees.
Escalation Services: The Provider will escalate services to the helpdesk upper-level technicians to resolve the issue as needed. This service is based on Symtec’s discretion to resolve tickets efficiently and minimize downtime for Clients.
After Hours and Weekend Support: Services outside business hours (Monday – Friday 8am to 5pm) are subject to after hour rates. On-call services are available for urgent needs. These services must be requested by phone call only to 435-572-4676. After hour rates may apply based on support plan as set in your service order.
Scheduled Server, Software, and network Work (after hours): Scheduled services will be performed at the standard service rates and may be included based on your support plan. The Provider offers this service to minimize impact to your business operations. The Provider will make their best effort to predict accurately the length of any system outage and prepare for complications. The Provider, however, will not be responsible for business impact or service disruptions caused by these services.
Admin/ IT team direct access to escalation – Members of your IT team and Admin team will be provided with a phone number, or other contact methods directly to upper-level technicians. This escalated support method is provided for urgent needs, and faster coordination between providers technicians and your decision makers. All other issues will be redirected back to the service desk for support.
Microsoft Teams Direct Messaging – Provider will create appropriate teams message groups to coordinate among group members for project coordination, user feedback, solution or system performance evaluations, security protections, or other common group communications.
Real Time Dashboard: The Provider will create a customized dashboard to show insights into IT systems and statues. All insights are based on system capabilities of the API interface between the dashboard and ConnectWise ticket system. The Provider will customize available data and make a best effort to report on Clients requested metrics and based on Clients preferred parameters.
Holiday Support: Holiday support is for emergency needs only and must be requested by phone to 435-572-4676. The Provider retains the right to refuse service if the request is determined to be a non-emergency.
Client Requested Emergency Remote Response: The Provider will respond quickly to high impact/high severity circumstances. A remote emergency response is defined as expectations from Client to respond remotely in less than 1 hour. This applies to client requests only; best effort response may exceed this response time at no additional charge.
Client Requested Emergency Onsite Response: An on-site emergency response is defined as expectations from the Client to respond onsite in less than 3 hours. This applies to client requests only; best effort response may exceed this response time at no additional charge.
Endpoint Monitoring, Automation, and Alerts
24/7/365 Endpoint Monitoring and Alerts: The Provider will perform server and workstation monitoring with automated processes to track system statuses. Alerts are generated to notify team members immediately of high priority issues. Regular monitoring of systems on all business days. The Provider will also perform remote remediation services as needed, and backup software monitoring and management. The service fee does not include major hardware/software upgrades or replacements or new server installations.
Auto Ticket Generation for Failed System Checks: The Provider will track all failed checks from monitoring service and generate appropriate tickets, deploy automated resolutions, and track completion of these issues.
Proactive Response to System Alerts: The Provider will address urgent issues based on alerts and respond appropriately to resolve them. Less urgent requests will be reviewed each business day and proactively resolved to prevent business impact or future problems.
Patch Management: The Provider will manage windows updates to have them pushed out to each machine and track any failures or problems with installs. Keeping systems up to date ensures the latest security protections are in place from windows to protect against known vulnerabilities.
Cloud Managed Antivirus: Antivirus is installed on each endpoint, and continuously updated for latest detection signatures. Antivirus will identify and block the following known threats: spyware, viruses, trojans, worms, rogue-ware, and blended threats – including new variants of known viruses. All detected threats as well as reports on scans are reported to our monitoring tools for awareness of needs and allow our team to act to resolve problems.
Secure Remote Access: The Provider will install secure methods for remote access into each machine for troubleshooting problems or assisting users on service requests. The Provider’s team members will request permission before any remote access session. Client grants permission to the Provider to install any remote access or remote monitoring and management software deemed necessary by the Provider.
Employee Secure Remote Access – You may request secure remote access through our Screen connect agent already your systems. Your team is able to securely access machines they are given access to. This can be used for internal IT staff troubleshooting or used to allow your employees to access their system for remote work access.
Collaboration Processes and Tools: The tools the Provider uses can be shared with your team to enable collaboration on IT needs. This includes a ticket system for tracking all requests, documenting all notes, and keeping status up to date on current progress. Other resources include access to remote monitoring and management tools, metric, and performance tracking boards, and SymTec documented processes for standardization of services.
Automated Software Deployment: The Provider can push the automated installation of most software solutions or deploy scripts and other time-saving features. This can also verify software installed and push reinstalls, so your users have the solutions they need on existing or new computers.
Custom IT Support Automations: Providers automation specialists will evaluate support ticket requests, common issues, and routine tasks and utilize automation tools to gain efficiency in your IT support process.
Custom Alerts: The Provider can customize alerts for server outages, internet outages, to notify your team as well as ours of these interruptions. Options for Text, and email messages to contacts of your choice to address issues quickly.
Password Security Automation: Provider implements password management solutions to facilitate rotation of administrative passwords. Improved Security based on password complexity and Randomness. Included regular random password resets, and manual resets of all critical passwords when provider or Client has IT personnel changes.
ACCOUNT MANAGEMENT
Quality Control Visits: The Provider will make a scheduled visits to evaluate site status, discuss service needs with your team, document communicated needs, and discuss the Provider performance in meeting IT support needs, The frequency of visits will be determined by the service order and dependent on availability of onsite services at your location. The date and time of visits will vary. The Provider will supplement the visit with a phone or video call if onsite visits are unavailable in your area.
Technology Business Reviews: Regularly scheduled IT discussions for the Provider to be accountable to IT Support performance, possible risks, and make recommendations to mitigate the possible impacts of those risks. The Provider will also seek to understand changes to Client needs, help to facilitate future needs, and determine if existing IT solutions are adequate for business performance, and protection of IT systems.
IT services Reports, IT Audit reports: The Provider will present the Client with in-depth performance metrics of the Provider’s services, and easy to understand reports to show an overview of IT solutions and risks.
3rd party vendor management: The Provider will be involved in reviewing your 3rd party IT solutions to help get the best services for your circumstances. Solutions are recorded and reviewed periodically for the best fit even as your business changes. These services include assistance with internet service Providers, software licensing, print management solutions, VoIP Providers, hardware procurement, and cloud solutions.
Smiley Face Quality Tracking: The Provider takes quality of each service need seriously. Upon completion of each request an email with a smiley face, neutral face, and frowny face is sent to the ticket contact. One simple click lets us know If you are fully satisfied. Additional notes can be provided to recognize great service or describe areas where service fell short so we can address the problem and ensure you get the results you need.
Custom Employee Onboarding and Offboarding Forms: The Provider will work with the Client to establish custom onboarding and offboarding procedures. This will include a standardized form to request changes and an approved list of employees who may request changes.
Payment and Invoice portal: Each Client has access to a payment portal to view all past invoices, payment methods, and configuration of autopay solutions. This makes payment easy and reference for bookkeeping or billing questions right at your fingertips.
Monthly Newsletter: The Provider creates a quality paper newsletter sent out to each Client to help you stay informed of IT trends in business. Mix of fun and informative articles for your reading pleasure.
Dedicated Client Relationship Manager: Your site is unique and your business changes over time. You will have a dedicated Client relationship manager who participates in each Technology Business Review (TBR) and is available to discuss your needs anytime you need assistance.
MANAGED SECURITY SERVICES
The Provider, through its third-party services will make their best efforts to ensure the security of Client information through third-party security software (“Security Software”). Client designates the Provider as its agent to provide the service to Client and to enter any third-party relationship to provide the service to Client. The use of this service is subject to the applicable third-party service. The Provider agreement regarding terms of use, which the Client and the Provider agree, has been provided by the Provider to the Client. The Client acknowledges that third-party service The Providers and their licensors own all intellectual property rights in and to the security software. Client will not engage in or authorize any activity that is inconsistent with such ownership. Client acknowledges and agrees to be bound by any applicable third-party service the Provider agreements regarding terms or use or end user licensing terms, and Client understands that any applicable agreement regarding terms of use or end user licensing is subject to change without notice.
Security Plans:
A La Carte – Provider will provide only your selected services; this is not a complete package. This plan allows you to begin implementing better security solutions. Provider can help you understand your risks and recommend the most protection for your current budget.
Business Protection – Provider will implement a standardized business protection suite of products to help your business have increased security protections. Each product provides protection for common risks and as a group you are building layers of protection to keep your business, data, and employees secure.
Compliance – This package is where customization comes in to evaluate your compliance requirements, this includes regular consulting meetings to make improvements toward compliance and provide assistance with organizing plans and policies to show your work to be compliant. Regular assessments of security vulnerabilities and additional tools to record security logs, as well as detect changes or new vulnerabilities.
Security services and products
Multi-Factor Authentication Services: The Provider will configure two-factor authentication for compatible software applications, institute single sign-on services for compatible software applications and recommend customized security policies and procedures.
Managed Endpoint Detection and Response: The Provider works with a 3rd party to implement MDR solution for monitoring device traffic for suspicious activity. Third-party security operations center provides 24/7/365 protection to isolate systems to prevent spread of identified threats or security breaches.
Cloud Response Security (M365 Accounts Only): The Provider works with a 3rd party security team to monitor Microsoft Office 365 for security threats and quickly respond to any breaches or suspicious activity.
Password Vault: Solution provided to store passwords securely. Product may vary, however solution will assist IT team members in securing your environment through secure password management and use. User password tools for end users also available for individual password security.
Security Awareness Training & Phishing Simulations: The Provider will acquire and assign an appropriate number of licenses to support the Client environment. The service will schedule phishing campaigns to send at random times during a specified period. The campaigns are trackable and designed to keep track of every user’s participation, making all cybersecurity education accountable and measurable.
Email Impersonation Detection (M365 accounts only) – Artificial intelligence tool used to scan incoming emails and block impersonation phishing attempts. This solution recognizes the server(s) that the emails should come from to identify even when emails show they came from internal email account but are actually spoofed. It also detects the location of the actual email sent to alert if access to emails has been compromised.
BitLocker encryption: Provider is able to automate the setup of BitLocker encryption on all compatible systems. This prevents access to data if a system is lost or stolen.
Secure Remote Work Solutions: The Provider will review current remote work solutions for security and determine if security concerns exist. Other alternatives will be presented to provide simple and efficient remote work solutions. Multi Factor Authentication (MFA) is expected for all remote access solutions.
Block Known Bad Sites (Domain Name System (DNS) Filtering): The Provider will acquire and will assign an appropriate number of licenses to support the deployment of Client-side DNS filtering on all user systems. DNS filter can detect and block access to known malicious websites and redirect users to a safe page with information to reinforce security best practices.
Firewall support: The Provider will support and maintain your firewall with the expectation that software licensing is up to date and support services are maintained by the vendor. The Provider will install and configure firewall traffic policies, apply updated firmware when applicable, and configure changes when needed.
Application Control (Zero Trust Security): Block all applications both good and bad, the locked down environment controls your environment so threats can’t run. All applications that should run need to be approved to build a functional protected environment. Provides the ability to allow, block, or restrict access to applications based on a user’s department, job function, and time of day.
SEIM Log Recording: Store log information details from the managed endpoint detection and response product to comply with industry, insurance, or other compliance requirements. Access this data to investigate past events in detail to determine plausible causes of data breach or security incidents.
3rd Party Security Scans/ Assessments: The Provider initiates a scan on your systems. Provider then relies on a 3rd party security team for impartial analysis and reporting on risks and vulnerabilities found through the scan.
Cyber Liability Insurance Requirement Consulting: The Provider will review cyber liability policies and other supporting documentation or application questions to inform you of accurate answers. We will also inform you of the Cybersecurity protections that the insurance company expects to be in place. Non-compliance with insurance Provider expectations may result in denial of insurance policy, or rejected claims even when policy is in force. The Provider makes no claim that services rendered will ensure proper coverage or protect you from rejected insurance claims.
Compliance Management Tracking: The Provider will assist in efforts to follow and implement security solutions and provide insight into needed documentation resources. The Provider does not make any claim that the assistance provided will ensure full compliance, nor that it will prevent fines for non-compliance. Compliance assistance available for Federal Trade Commission (FTC) Safeguards, HIPAA, PCI, GDPR, or CMMC
Security Incident Response: The Provider will assist Client immediately when a data breach or other security incident is detected to block access to systems and data, identify the source of the breach and to begin formulating an appropriate response to the breach. Assistance with data breach-remediation; includes but is not limited to, breach-notification planning, in-depth forensic examinations of the source of a breach and significant, post-breach systems reconfiguration. These services are not within the scope of included support hours and will be billed hourly at the Incident response rates specified on your service order.
Web Gateway Security Certificates: The Provider will help the Client obtain certificates for website and remote access solutions to maintain secure access for employees and website traffic. Pricing is based on each certificate needed.
DATA BACKUP AND DISASTER RECOVERY SERVICE
Server Continuity – This protects your locally stored data when it is stored properly on 1 or more servers and users save their work to the server location. Hardware options vary depending on storage size needs. Provider recommends 2.5X capacity for backup to active data to facilitate room for new data and keep full functionality and storage of backups for at least 6 months. Our preferred solution, Datto may offer hardware at no additional cost with a 3-year agreement. Backup runs hourly, is stored both locally and in the cloud for redundant protection and fast recovery.
Microsoft Cloud Continuity SAAS – Microsoft cloud stored data can be corrupted, deleted, or saved over. Microsoft does not store revisions of data, and this can result in loss of data or email messages. Provider recommends all inboxes have a backup solution to retain copies and data for restoration of files of full cloud systems if problems occur.
Affordable Mass Storage – Servers storing large amounts of data can make server continuity out of reasonable costs for some instances. This especially applies to data that includes images, design files, videos or other large file types. For these scenarios Provider recommends affordable mass storage for local and cloud backup of data. Backup requires purchase of Hardware for local file storage which is customizable to your data needs with growth in mind. Software is then used to store data in the cloud for additional protection.
Workstation Continuity: The Provider recommends storing all critical data on servers or in cloud storage. We understand this is not always possible. Workstation continuity provides an option to backup workstations for special circumstances requiring backup of workstation images or data.
Data Backup Features:
Document Revision Recovery
Backup solution allows for document level recovery. Allowing files to be restored that were accidentally deleted, overwritten, or otherwise lost. Upon request, the Provider will remotely restore files from the date and time requested.
Backup Verification: To best protect your data, backups should be monitored for successful completion, and functionality. Verification abilities may vary, but the Provider can verify all our recommended solutions.
System Recovery Time: The Provider wants to make it clear that the time needed to recover data backups varies. The best estimate is given to help you determine the cost of that potential downtime and show the value of having the right backup in place. Virtualization refers to the ability to work from an alternate solution whether that be local hardware or the cloud. This allows some or all users to continue to function based on the overall hardware performance of the implemented solution. Without virtualization new hardware is required to restore functionality. Additional costs will apply if temporary hardware is set up and then replaced with new hardware once the systems arrive.
Frequency of backup: The frequency your backup solution runs equate to the total potential lost work. Hourly backups should make the max lost work 1 hour, whereas daily backups you would be at risk for up to 24 hours of lost work.
Backup Solution Hardware: The Provider recommends hardware for a local backup for server systems. This enables the fastest possible restoration of system functionality once hardware is procured and setup ready to be installed.
Image Recovery: This refers to a full backup of the server that can be installed intact- with programs and files restored once it is put back in place. File level recovery would require all systems and settings to be installed and configured and data transferred to the newly setup system prior to functionality.
Disaster Recovery: Backup plans provide protection for the data and verification of successful backup services. Any other time to restore data, recover systems in the event of hardware failure, natural disaster, or other circumstances will be billed hourly unless included in your service order.
CLOUD AND HOSTING SERVICES
Public Cloud: The Provider will move all Client’s data to a cloud computing platform, allow Client to have access to data via virtual desktop from Client’s own devices or device provided by the Provider, and manage the cloud environment for Client.
Hybrid Cloud: The Provider will move some of Client’s data to a cloud computing platform, and upon Client request, place a server on premises at Client’s location. Any Client data being moved shall be agreed to by the parties in writing prior including specific instructions to identify which data will be moved, managed or unmanaged by the Provider. Any Client data being moved or managed shall be specifically identified as to the location of the data on a particular server. Any Client data not being moved or not specifically identified by the Client will be considered unmanaged. The Provider shall not be responsible for the identification, classification, or location of the data. Client is solely responsible for its data up to the outermost point of the Provider’s firewall with the public internet (the “Demarcation Point”). Once data has been identified, classified, its final location determined, and moved past the Demarcation Point, the Provider shall then become responsible for Client data. The Provider will also manage the cloud environment for Clients and provide hardware owned by the Provider and licensed using an appropriate license agreement.
Private Cloud or Software Subscriptions: The Provider will maintain all Client data on premise at the Client’s location, manage the cloud environment and software subscriptions for Client, provide unmanaged cloud environment and software subscriptions for Client, and provide hardware that will be owned by the Provider and will be licensed using an appropriate license agreement.
Third-Party Cloud & SaaS Vendors: The Provider will provide, install, and support the thirdparty cloud or software-as-a-service vendors listed on the order, including but not limited to, Microsoft. Client designates the Provider as its agent to provide the service to Client, and to enter any third-party relationship to provide the service to Client. The use of this software is subject to the applicable third-party cloud or software-as-a-service vendor’s agreement regarding terms of use, which Client and the Provider agree has been provided by the Provider to Client. Client agrees to be bound by any applicable third-party cloud or software-as-a-service vendor’s agreements regarding terms or use or end user licensing, and Client understands that any applicable agreement regarding terms of user or end user licensing is subject to change by any third-party vendor or software-as-a-service the Provider without notice.
Common Project and Other Services Offered:
IT Service Onboarding – Each new client environment is unique. Provider documents the site, records employee list for secure support, removes past IT solutions access, installs needed applications, installs security solutions, records vendor info, and creates network maps. This process ensures the Provider is familiar with your site, has evaluated solutions in place for risk and functionality, and is ready to provide for your ongoing support needs.
Email Migration to Microsoft 365 – Provider will migrate email accounts from your email solution to Microsoft 365. This includes bringing over your company domain, so you keep your same email addresses, all data, and all emails from your current solution. Assisting users with transition to access their emails in the new inbox and setting up Multifactor Authentication for security.
Data Migration – Provider will move your current data systems into cloud solutions like Microsoft SharePoint or Azure. Migration can also be to local hardware or other preferred option. Provider will determine storage needs to help you understand the costs of desired solution. Billing is done as consulting hours with best estimate provided upfront.
New Server Installs – Provider will determine hardware needs, setup hardware, configure server environment, install application, setup data, and help configure your backup to protect the new server.
New Workstation Deployment – Provider will review your needs, assist with procurement of hardware to fit needs, physically install hardware, and configure systems and programs to be ready for your team members.
Network Equipment Setup – Provider will evaluate your current network and determine needed upgrades or a full network replacement solution. Provider can help you determine the equipment that fits your needs best based on security concerns, performance needs, and budget. Provider does not provide cabling services, which could result in you needing an electrician or low-voltage cabling company to prepare the environment for network setup.
Cloud Hosted Environments – Provider will help you move your full environment to cloud options like Microsoft Azure. Solutions can be built out for data storage or full virtual machine/ virtual desktop environments for your full team to work in the cloud.
- CTO Services – Provider will help you evaluate your IT environment and provide a 3rd party perspective on system performance. This also includes determining right solutions, understanding proven solutions used by similar companies in your industry, and helping build environments for current or future growth.
- Cyber Attack Remediation – In a cyber-attack incident we work alongside your Cyber Security team. The Cyber team is able to determine threats and how to mitigate risk, but they depend on competent IT professionals to carry out many of the remediation tasks or recovery efforts to get your environment secure and up and running as soon as possible.
Hardware & Software Procurement – Provider helps you determine the best hardware for your needs, and helps you get the best price possible on the equipment by showing you where you can purchase the equipment directly. Out of convenience provider may offer the option to purchase from them with the price markup.
Security Scans/ Assessments – This is a 3rd party security assessment. Provider will help to initiate the security scan but is not involved in the actual assessment or reported results. This is a double check on security in place and brings awareness of the next steps needed to protect your environment. A report will be provided with the findings. Unless otherwise specified this service is by request and ran Manually only. Our advanced Compliance service package includes automated recurring scans to keep aware of site security and change.
Compliance Consulting — Provider guides analysis of current compliance requirements for your business and breaks down next steps needed towards compliance. Recommendations will likely include both Self-help and provider implemented solutions to meet your needs.
THESE DESCRIPTIONS ARE SUBJECT TO CHANGE ANY TIME WITHOUT NOTICE.