Privacy Policy

Effective Date: September 24, 2026

1. Introduction

SymTec LLC (“SymTec,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information when you interact with our website, IT services, support offerings, and communications, including SMS and MMS text messages, phone calls, email, and Microsoft Teams. This policy should be read together with our Terms of Use and SMS Terms and Conditions.

2. Information We Collect

We may collect the following types of information:

  • Personal Identifiers: Your name, postal address, telephone number, email address, and other contact details.
  • Technical Data: Device model, operating system, unique identifiers, IP address, internet service provider, network configuration, browser information, and security or diagnostic information needed to provide IT services.
  • Usage Data: Information about how you interact with our website and services, such as pages visited, features used, links selected, and session information.
  • Communication Records: Emails, telephone calls, SMS or MMS messages, Microsoft Teams interactions, support correspondence, and other communications with SymTec.
  • SMS Program Data: Your mobile number; message content; message dates and times; delivery, help, opt-in, and opt-out events; the messaging program or campaign involved; and records showing how, when, and to what you consented.
  • Service Data: Information related to IT support requests, service history, appointments, accounts, systems, and communications necessary to provide requested services.
  • Location Data: Approximate location information derived from an IP address, telephone number, or device settings where permitted.

3. How We Collect Information

We collect information through methods including:

  • Direct Collection: When you submit a form, contact us, request support, provide information during a service engagement, or communicate by email, phone, SMS, MMS, or Microsoft Teams.
  • SMS Opt-In: When you enter a telephone number and affirmatively consent through a web form, provide consent verbally or in writing, text a disclosed keyword, initiate a text conversation, or use another clearly disclosed opt-in method.
  • Automated Technologies: Through cookies, log files, analytics, and similar technologies used by our website and services.
  • Service Providers and Business Partners: From vendors or partners that assist us in providing services, subject to applicable contractual and legal requirements.

4. How We Use Information

We may use personal information to:

  • Provide, secure, administer, maintain, and improve our IT services, website, support, and customer experience.
  • Respond to inquiries and communicate about support tickets, appointments, service activity, maintenance, outages, security events, accounts, and other requested or operational matters.
  • Send SMS or MMS messages that are within the scope of the consent you provided. Promotional text messages, if any, are sent only when we have the level of consent required for those messages.
  • Record and honor communication preferences, consent, help requests, and opt-out requests.
  • Prevent fraud, abuse, security incidents, and unlawful activity.
  • Comply with legal obligations, resolve disputes, enforce agreements, and protect SymTec, our customers, and others.

5. Data Sharing and Disclosure

We do not sell, rent, or trade personal information. We may disclose information only as reasonably necessary to the following categories of recipients:

  • Service Providers: Vendors that help us host systems, operate our website, deliver IT services, provide customer support, process communications, maintain security, or perform other services on our behalf.
  • Messaging and Telecommunications Providers: Messaging platforms, aggregators, telephone companies, mobile carriers, and related vendors that transmit, route, monitor, or support SMS and MMS communications.
  • Professional Advisers: Accountants, auditors, attorneys, insurers, and other advisers where reasonably necessary.
  • Legal and Safety Disclosures: Government agencies, regulators, law enforcement, courts, or other parties when required by law or when reasonably necessary to protect rights, safety, systems, or services.
  • Business Transactions: Parties involved in a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality and privacy protections.

6. SMS Privacy and Consent

SymTec uses information provided through its text messaging program to transmit messages, respond to you, provide support, maintain consent and preference records, prevent abuse, and comply with applicable requirements. Consent to receive SMS or MMS messages is limited to the SymTec program and message types described when you opt in. Consent is not transferable or assignable to an unaffiliated party.

Mobile information will not be shared with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold, rented, or shared with third parties for unrelated purposes. We may disclose mobile information and consent records to messaging platforms, aggregators, telephone companies, mobile carriers, and vendors only as reasonably necessary to deliver and support the text messaging service, or when disclosure is required by law.

We maintain records of SMS consent, program enrollment, message activity, and opt-out requests for as long as reasonably necessary to operate the program, demonstrate compliance, resolve disputes, and satisfy legal or contractual obligations. For program details, message frequency, charges, support, and opt-out instructions, review our SMS Terms and Conditions.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, alteration, disclosure, loss, or destruction. No system or transmission method can be guaranteed to be completely secure. Do not send passwords, multifactor authentication codes, full payment-card details, or other highly sensitive information by SMS.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and consent records, meeting legal and contractual requirements, resolving disputes, and enforcing agreements. Retention periods vary according to the type of information and the reason it was collected.

9. Your Privacy Rights and Choices

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of personal information; request information about certain disclosures; or object to or restrict certain processing. We may need to verify your identity before completing a request, and some information may be retained where permitted or required by law.

You may withdraw SMS consent at any time through any reasonable method. Reply STOP to a SymTec text message to unsubscribe from that messaging program. You may also contact us using the information below. Withdrawing SMS consent does not affect your ability to purchase products or receive services through non-SMS channels.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support site functionality, remember preferences, understand website performance, and improve user experience. You can manage cookies through our cookie controls or your browser settings. Disabling some cookies may affect website functionality.

11. Communication Preferences

  • SMS or MMS: Reply STOP, CANCEL, END, QUIT, or UNSUBSCRIBE to opt out. Reply HELP for support. Where supported, reply START or UNSTOP to resubscribe. After an opt-out request, you may receive one final confirmation message.
  • Email: Use the unsubscribe link in a promotional email or contact us.
  • Telephone Calls: Tell the caller that you no longer wish to receive the applicable calls.
  • Microsoft Teams: Contact SymTec or use available Teams controls to manage or block communications.

We will process communication preference requests within a reasonable period. An opt-out from one communication method or SMS program does not necessarily opt you out of separate communications that you requested, service messages required to fulfill an active request, or legally required notices. We will obtain renewed consent before resuming an SMS program after an applicable opt-out.

12. Children’s Privacy

Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website or SMS program. If you believe a child has provided personal information to us, please contact us so we can review and address the request.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices, services, technology, or legal obligations. We will post the current version on this page and update the effective date. We will provide additional notice when required.

14. Contact Us

Questions, privacy requests, or concerns may be directed to:

SymTec LLC
101 E Nichols Canyon Road, Suite A-4
Cedar City, Utah 84721
Email: support@symtec.com
Support: (435) 572-4676
Web: https://symtec.com/contact/